Privacy policy

Below are the types of information we collect about Peak Industrial customers, partners and suppliers and the ways in which we may collect, store, use and share that information.

We know that you take your privacy seriously, that is why we have written this privacy policy to be fully transparent with you about how we process your information and how you can control the information we collect about you.

Ways we may collect your personal information

We only collect information about you if we have a reason to do so – for example, to effectively deliver our product and services, to communicate with you, or to help us improve customer experience, develop better products or better serve our partners.
These are the main ways in which we may collect information about you:
• If you contact us directly via our websites or via our sales office telephone numbers to request information about our products and services.
• If you buy a product or service directly from us.
• If you participate or respond to our direct marketing promotions or activities (e.g. filling out a response card or survey at an exhibition or via social media).
• Your contact details are passed to us from a third-party partner/reseller with your prior permission.
• If your generator serial number and contact information is transferred to Peak Industrial while you are having your generator serviced, repaired or replaced.
• If, with your permission, other Peak Industrial business entities or partners transfer your personal data to us.
• If we acquired your personal data from a third party media company or event organizer (eg. Magazine or exhibition) with your prior permission.
Now let’s go over the information that we collect and what we may need it for and do with it.

What information may be collected about you

It’s probably no surprise that we collect and securely store information that you provide directly or indirectly to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

Basic Account Information

We ask for basic information from you in order to give you a localized response or service. For example, we require to know your location to put you in contact with your nearest Peak office or partner representative and we ask for other information like your application and serial number (if looking for technical support or service contracts) but we do not require this information if you would not like to provide it. If you prefer to withhold information, please note our ability to adequately respond to your request or support you may be limited.

Transaction and Billing Information

If you buy something from us–a gas generator, service plan or spare part for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, bank details or other financial information, place of work and personal contact information including telephone number and email address.

Our Websites

We will use only relevant information supplied to us when you complete any contact forms, or use the live chat service on our website, to help us respond to your inquiry and monitor service quality. Also, if you write a comment on our blog and include personally identifying information (like your name or email address), we will have that information, and so will anyone with access to the Internet. This might be obvious to you…but it’s not to everyone!

Other Online Services

When you register details to access other Peak online services (eg. our ResourceSpace portal) we will hold information on your email address, name, company and the country you are in.

Social Media

We value our interactions with you on our social media channels. You may wish to use social media to tell us about your experience with Peak Industrial products, or contact us with a query or problem. We review all publically available social media and online sites to stay aware of what customers are saying about us, and our products, and to help resolve queries wherever possible,
The information we collect from social media and online sites, including Facebook, YouTube, Twitter and Linkedin sometimes includes personal information that has been put online and is publically available.
Please be sure to review relevant privacy policies of respective social media platforms before you use them to make sure that you are happy with how your personal information is being collected and shared.

Email Communications

As an existing customer, we may send you communications by e-mail that we believe to be important to you. Provided you are happy for us to do so, we’d also like to keep you up to date on relevant news about Peak Industrial and our products and services which we think you may find interesting; whether it’s latest product updates or developments, upcoming events or technical advice, we want to make sure you’re happy with the communications you receive from us. 

We collect information about how you engage with our e-mails; including whether they are delivered to you, whether you open them, whether you choose to learn more about what's happening at Peak Industrial (for example, by clicking on a link in our e-mail) and if you ask us not to contact you anymore (by clicking on the unsubscribe option included in all our e-mail correspondence).

We use that information by itself and in combination with your customer record (the information you share with us) to make sure that we stop sending you support or marketing communications when you ask us to.

Information We Collect Automatically

We also collect some information automatically:
• Log Information: Like most companies with a web presence, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our online support services–for example, when you use our ResourceSpace portal or when you interact with one of our support desks or when you submit a form on our website.
• Usage Information: We collect information about your usage of our website. We use this information get insights on how people use our website, so we can make improvements to make information easier to find.
• Location Information: We will determine the approximate location of the device you are using from your IP address. We collect and use this information to, for example, direct your enquiry to the appropriate geographic Peak office or representative. We may also collect information about your precise location via our mobile apps, for example when registering a product’s warranty, if you allow us to do so through your mobile device operating system’s permissions.
• Information from online interactions: When you browse our website, we may also log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. We do not link your IP address to any other personal information that you send to us. Like many other websites, we may use a standard technology called a "cookie" to collect information about how you use the website. Save for the use of cookies, we do not automatically log data or collect data apart from information you specifically provide to us.

How is your information used?

We will use the information you submit to us to provide you with information you have requested in relation to our services and products.

To communicate with you

If you purchase a Peak Industrial product we may use the information you have provided to contact you about related products and services. For example, should you purchase a gas generator we may contact you in future about the service contracts available for your generator. Also, if you have given your permission, you will be placed onto our mailing list, as explained above.

To improve our products and services

We may also use your information to improve our products and services based on feedback you provide or based on information we collect of Peak Industrial website usage.

To protect the rights of Peak Industrial

We may use your information to protect the rights, property or safety of Peak Industrial. For example, we may use your information if we need to enforce our Terms of Service.

Sharing your information with relevant Third Parties

Other than our authorized third party representatives or formal partners (distributors and OEM resellers detailed below), Peak Industrial will never share your details with third parties without your express prior permission. Please note this Privacy Policy only covers the collection of information by Peak Industrial and does not cover the collection of information by third parties.

Distributors

In a number of territories around the world Peak Industrial is represented via third party distributors. If you request product pricing or require service/maintenance on an existing product and have indicated that you reside in one of these territories, we will pass your details onto our third party distributor for that area, to allow them to contact you directly to provide your quote or service as you require.

OEMs (Original Equipment Manufacturers)

Peak Industrial works very closely with many of the world’s leading analytical instrument manufacturers (makers of mass-spectrometers, gas chromatographs and other laboratory devices), as an approved supplier of gas generators. These “OEM” purchase goods and services from us and sell on to their customers
In some instances, we may share your information with them in instances where you require service on one of their products or if they are providing you a service contract which includes one of our products. Where an OEM has been involved in selling a Peak Industrial product to you as part of a package/bundle with their product, your personal information may be received by us to help us provide you with service and product maintenance support.

How to access or delete your information

Upon request, we will provide you with a copy of the personal information which we hold about you, we will not charge you for this information unless a request is manifestly unfounded or excessive, particularly if it is repetitive. At your request, we will use reasonable efforts to update / correct personal information previously submitted by you. You may also request that we cease processing the personal information we have about you and that we delete your personal information from our database or records. Please submit requests here and reference "data request" as the subject heading, or write to us at the Peak Industrial address, stating your name and email address for identification purposes.

How we keep your personal information safe

Peak Industrial uses a variety of security measures to help protect and maintain security, integrity and availability of your information.

Although data transmission online cannot be guaranteed to be secure, we and our partners work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with data protection requirements. Our main security measures are:
• tightly restricted personal access to your data on a 'need to know' basis and for the communicated purpose only
• transfer collected data only in encrypted form
• firewalled IT systems to prohibit unauthorised access e.g. from hackers
• permanently monitored access to IT systems to detect and stop misuse of personal data.

If you have a personal password which enables you to access our web or app (such as ResourceSpace), please note it is your responsibility to keep this password confidential. We ask you not to share your password with anyone.

How long we retain your personal information

We retain your information only as long as is necessary for the purpose for which we obtained it and any other relevant and permitted linked purpose. If information is used for more than one purpose we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.

We restrict access to your information to only those persons who need to use it for the relevant purpose.

Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised or destroyed securely.

Use for marketing

We retain your personal information for as long as is necessary, but only for the relevant purpose that we collected it for. You retain the right to remove this consent at any point.

Use for product and market analysis

We will retain information on generator location and relevant personal information relating to owner (where known) for as long as the generator is known to be in operation, to help us with managing install base and ensure after-market support (spare parts etc).

Use to deliver and uphold service contract liabilities

In relation to your information used to perform any service contractual obligation with you we may retain that data whilst the contract remains in force plus one year to deal with any queries or claims thereafter.

More information you should know

Transferring Information

Peak Industrial is a worldwide organization. By interacting or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the U.S. and other countries, which may have rights and protections that are different from those in your home country.

Cookie Statement

What is a ‘cookie’?

A cookie is a file of letters and numbers which, if you agree, will be placed on your computer or mobile device whilst you are using our website. These cookies track your current and continued usage of our website. Your acceptance of cookies is controlled by your web browser.

How to enable/disable cookies

Find out more about Cookies and how to disable them here.

How do we use cookies?

We use the cookies Google places on your device to view data on how our website is interacted with and to improve our site to make it easier for you to navigate. The cookies we use do not identify you personally.

Details of the cookies Google collects when you are on our website:

Cookie Name	Expiration Time	Description
_ga	2 years	Used to distinguish users.
_gid	24 hours	Used to distinguish users.
_gat	1 minute	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.
AMP_TOKEN	30 seconds to 1 year	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_	90 days	Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.
__utma	2 years from set/update	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt	10 minutes	Used to throttle request rate.
__utmb	30 mins from set/update	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc	End of browser session	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz	6 months from set/update	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv	2 years from set/update	Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

 

Contact

If you have any questions regarding cookies or how we use them please contact us here and reference “Cookies”.

Privacy Policy Changes

Although most changes are likely to be minor, Peak Industrial may change its Privacy Policy over time. Peak Industrial encourages customers and other stakeholders (for example, distributors and suppliers) to check this page from time to time for any changes to its Privacy Policy. Any changes will be logged in the change log below. Your continued use of Peak products and services following any update to this Privacy Policy will constitute your consent to such change.

Change log

• Rewritten Privacy Policy uploaded 31/05/2018